Growing a business doesn’t happen overnight. According to Mike Kappel’s “Six Pillars of Business Success”, it takes dedication, strategy, and the right mindset to navigate the entrepreneurial journey. Let’s explore these pillars and how BizByDesign can help you build them into your business.
True entrepreneurial success requires real sacrifice—long hours, missed weekends, and tough choices. Kappel shares how his team at Patriot Software pushed through the grind to build something meaningful.
Why it matters:
Your willingness to sacrifice now sets the foundation for long-term gains.
Exceptional service isn’t optional—it’s a differentiator. Happy customers become raving fans who drive your reputation and growth.
Action step:
Listen deeply, respond quickly, and use feedback to continuously improve.
Leadership is about more than oversight—it’s about connection, inspiration, and trust. Employees look to their leaders as mentors, and they thrive under good communication and support.
Leadership tip:
Understand your team’s needs, be approachable, and act as their guide.
To outrun your competitors, you must understand them. Regular SWOT analysis and market surveillance to turn competitor weaknesses into your strengths.
Winning a customer takes effort. Keeping one takes strategy. Personalised service and loyalty programs build long-term relationships and reduce churn.
Retention idea:
Use personalised touchpoints and reward programs to retain top customers.
Goals without deadlines are just wishes. Assign precise deadlines to each business goal, and track progress consistently.
Understanding the pillars is one thing; executing them in your business is another. That’s where Business By Design steps in. Our coaching service helps entrepreneurs embody these pillars—moving from reactive daily operations to strategic, scalable leadership.
We support business owners in:
Crafting actionable strategies aligned with each pillar
Building leadership capital and team alignment
Implementing systems for standout customer service and retention
Tracking goals with clarity and accountability
Book an obligation free session with Sean to open a conversation and explore your fit.